One of the largest disaster restoration companies partnered with Thrive Local to improve Google review scores and volume across its 180+ locations throughout the United States and Canada.
Thrive Local generated a 200% increase in new reviews within the first three years of partnership through a comprehensive review generation strategy.
+200%
New Reviews in the First Three Years
180+
Locations Managed
Project Overview
This restoration company needed a trustworthy reputation management partner that could implement a scalable solution to manage reviews, improve ratings and strengthen its reputation across multiple locations and platforms.
With hundreds of employees and thousands of customer interactions monthly, the client needed a streamlined system to automatically generate review requests and provide professional responses.
Thrive Local implemented a comprehensive review management strategy tailored to the client’s unique challenges. Key initiatives included:
- Automated email and SMS review requests
- Consulting on review request content and timing
- Centralized review dashboard
- Professional review responses
- Listings management
We helped enhance the restoration company’s online presence while managing one of the largest campaigns in our portfolio.
The Results
Through this partnership, the restoration company generated more than 2,500 new Google reviews within the first three years of the partnership. The automated system ensures no completed project goes without a review request, while our professional response management maintains brand consistency across all locations and platforms.
About the Client
This property restoration company operates one of the largest networks in the industry, with over 180 locations across the United States and Canada. With several hundred employees and a strong focus on customer service excellence, the company handles thousands of restoration projects annually.
