Why Review Monitoring Is Essential for Your Brand
Gain Actionable Insights and Improve Your Marketing Campaigns
Why Review Monitoring Is Essential for Your Brand
Gain Actionable Insights and Improve Your Marketing Campaigns
Review monitoring is an integral part of customer acquisition and client retention. Monitor online reviews across multiple digital platforms and stay on top of your online reputation with Thrive Local’s online review service.
Online review monitoring is the process of taking control of online conversations about your brand. It involves monitoring your brand mentions and customer feedback on multiple review sites and locations and implementing active measures to build and maintain a positive brand image.
According to a Local Consumer Review Survey conducted by BrightLocal, a whopping 85% of consumers place their trust in online reviews. Without a solid reputation management strategy in place, disgruntled customers have the freedom to say whatever they like and stain your company’s image. This could lead to the circulation of malicious or damaging information about your brand across the web.
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Get More 5-Star Reviews, Earn More Online Trust
Streamline Your Reputation Monitoring Process
Gain Control of Your Brand’s Narrative
Brand monitoring has a direct impact on your business reputation, search engine optimization (SEO) and online visibility. With an online review monitoring system, you can:
Maintain a Healthy Online Reputation
In our fluctuating economy, your company’s digital presence is crucial to maintaining a strong brand reputation. Online brand monitoring allows you to track conversations about your company, provide professional review responses in real-time and improve customer relationships.
According to brand monitoring experts, review signals make up 15% of Google’s local pack ranking factors. Using online review monitoring software, you can keep a pulse on your customer experience and realign your SEO strategy to boost user engagement.
Build Lasting Customer Relationships
Increase the lifetime value of your customers by letting them feel appreciated. Online review monitoring allows you to provide your customers with valuable information and adjust your campaign strategies to fit your consumer needs more accurately.
Turn Negative Reviews Into Marketing Wins
Negative reviews can alter consumer perception of your business. Build credibility and trust among your clientele using review monitoring software. Reputation monitoring tools allow you to track down negative reviews and address customer complaints directly.
Attract High-Intent Customers
Statistics show that 72% of customers won’t take action until they read online reviews. Leverage social proof on your website and capture interested clients. Review monitoring tools are designed to help you leave a favorable first impression on your prospects and existing customers.
Move Your Clients to the Sales Funnel
Online reviews play a substantial role in your customers’ decision-making process. According to Spiegel Research Center, customer reviews can increase conversion rates by 270%. Invest in brand monitoring services and watch your sales grow.
How Our Online Review Monitoring Tool Helps Your Business
Manage Your Reputation and Build Trust With Your Followers
Strengthen your online review monitoring process and improve your business’s digital success. Thrive Local offers an online review monitoring tool and management service designed to establish your thought leadership brand. Protect your digital presence with our 24/7 online review management solutions.
At Thrive Local, we leverage our review monitoring software to keep track of your customers’ brand experience across online channels. Unlike numerous brand monitoring companies that track limited review sources, we monitor your business’s online reviews from all over the web.
Our reputation monitoring software boasts the following features and more:
Multi-Site Monitoring
No need to check multiple review sites separately. Thrive Local offers full monitoring integrations with more than 100 websites. Using our review monitoring software, you can manage your online reviews all in one place – saving you time and effort!
Filtered System
Customers who provide 4- and 5-star reviews are automatically directed to one of your preferred networks to leave a public review. Low ratings and poor customer feedback, on the other hand, are forwarded to your in-house representative for proper intervention.
Competitor Intelligence
Leverage our review monitoring software to track your competition’s online performance and uncover opportunities to boost your reputation management efforts. Thrive Local’s competitor brand tracking feature makes it easy to build actionable strategies.
Our online review monitoring tools can be customized to each user and location account. This is ideal for franchises and multiple-location businesses that require different levels of monitoring per store and location. Whether you have two or 2,000 locations, we make it easy to manage your online reviews.
Email Alerts and Response Notifications
Get the data and insights you need to track your online reputation within 24 hours. We monitor your online reviews and provide email alerts for every new customer feedback you receive. Our reputation managers can activate daily, weekly or monthly email alerts, depending on your preferred terms.
Keywords Dashboard
Unlike other review monitoring tools, Thrive Local provides summary reports of keyword/topic mentions. This feature helps you better understand customer sentiments and craft better brand engagement strategies to improve online experiences and elevate brand perception.
Integrated Reputation Monitoring Services
Make Better Business Decisions Backed by Data
Businesses spend billions on marketing and advertising. However, at the end of the day, customer reviews are worth more than your marketing campaigns. In fact, studies reveal that 83% of customers trust online recommendations more than advertisements.
Take control of all facets of your online reputation with our full-service reputation monitoring solutions:
Harness your brand voice to show customers you value their opinion and brand experience. Our review response publishing service is designed to help you address both positive and negative customer feedback with authentic, personalized review responses. We offer a quick turnaround time to protect your online reputation.
Get access to our free review widget when you sign up for our online review service. Our review widget allows you to aggregate and display customer reviews and ratings on your website from Facebook, Better Business Bureau (BBB) and Google. You also have the option to customize the widget settings based on your website structure.
Send us your customer list and we will take care of all your online brand monitoring and review generation needs. We launch customized email and SMS campaigns to encourage your best customers to leave online reviews on your preferred review platforms and, eventually, improve your conversion rate.
Don’t have the capacity to manage all your clients’ online reputation campaigns? We’ve got you covered! We offer white label reputation management services designed to help digital marketing and reputation management companies deliver greater value to their end clients.
Gather valuable insights into your customers’ experiences and sentiments using our reputation management software. Our team helps you craft surveys that capture the information you need. Whether through email, SMS or embedded survey links on your website, our platform ensures maximum survey participation and response rates.
Employee Review Management
Your employees are a crucial aspect of your brand’s reputation. Our employee review management service enables you to monitor and respond to employee feedback on Glassdoor, Indeed and other review sites, fostering a positive workplace culture and enhancing your employer brand.
Need to drive more positive reviews? Our review monitoring team launches targeted SMS campaigns to boost your review acquisition and customer engagement efforts.
Don’t let negative reviews taint your brand image. Partner with Thrive Local and let us safeguard your brand’s reputation. We rebuild and strengthen your digital infrastructure to create brand trust.
Customer Experience Analytics
Leverage our review monitoring tool to track key metrics, identify trends and uncover opportunities to improve your client engagement and review acquisition strategies.
How To Leverage Review Responses for Better Brand Monitoring
Show Your Customers’ Total Commitment to Their Satisfaction
Customer reviews are an invaluable business asset. With the right review monitoring strategy in place, you can improve your customer service practices, turn dissatisfied consumers into brand advocates and take advantage of conversion opportunities across the web.
In today’s customer-centric environment, however, simply displaying online reviews is not enough to increase your digital word-of-mouth referrals. As a business owner, you need to actively engage with your followers and respond to both positive and negative online reviews to improve brand experience.
Studies show that negative reviews stop 40% of customers from making transactions with a company. This could result in reduced customer engagement rates, loss of revenue and low search engine rankings. Ultimately, negative reviews can damage the online reputation you have built for years. Don’t let this be the case for your business.
Invest in our online review monitoring software and review response publishing services to increase your overall ratings. With our integrated review response service, you can:
- Focus your digital marketing and review monitoring efforts on
the right channels. - Boost your customer engagement.
- Undo the damage of a bad experience.
- Analyze your customer sentiments.
- Take the necessary steps to improve your clients’ brand experience.
- Deal with customer reviews in a polite and professional manner.
Discover Our Client Success Stories
“I couldn’t be happier with choosing Thrive [Local]. We use them in an ongoing way and also monthly
to help encourage our customers to provide us feedback on public reviews.
Thrive helped us achieve over 1,000 reviews in a few short months! ”
– Eric M., Vice President, Pogo Energy
+15,901
New Reviews
in 5 Months
+150
Total Review Responses
in the First 6 Months
+162%
Total Reviews
Why Choose Thrive Local for Your Review Monitoring Needs
Demonstrate Your Online Authority and Win New Customers
Thrive Local is your one-stop online review management agency. We believe that exceptional customer service is the pillar of business success. That is why our reputation managers continuously improve our online reputation monitoring tools and services to help you provide better services to your clients.
According to statistics, a single business review can lift your conversion rate by 10%. What’s more, 90% of consumers need less than 10 reviews to form an opinion about your business. Leverage our brand monitoring services and gain the following advantages:
Dedicated Project Managers
We assign a dedicated reputation manager to handle your brand monitoring. Our online reputation managers have extensive industry knowledge and expertise. With Thrive Local, you can rest assured your business is well-represented online.
Holistic Reputation Management Solutions
Our online review management services cover all reputation management processes. From building and maintaining your brand recognition to recovering your online reputation, we can help you. We also provide full-service digital marketing services to ensure your business is on the right path to online success.
Streamline your reputation monitoring processes and rest easy knowing you have a secure online presence. We utilize our reputation management software in monitoring your online reviews, providing review responses and launching review generation campaigns. You get reviews from your most valued customers at the right time using the right platforms.
Comprehensive Campaign Reports
Get to know every detail of your business’s online activities. We provide comprehensive review monitoring reports to keep you updated on your brand performance. These include your review frequency, response time and review volume.
Provide Unmatched Customer Service Experience
Maintain a Positive Online Reputation With the Help of Thrive Local
