Legacy Home Health Agency has experienced significant growth in online reviews and customer engagement since partnering with Thrive Local.
Through strategic review generation, listings management and early adoption of SMS marketing, Legacy Home Health has gained over 130% growth in reviews and a strong 4.7-star rating.
4.7
Average Star Rating
+130%
New Reviews in One Year
Project Overview
Thrive Local launched customized review request campaigns that encouraged more patients and their families to share positive experiences.
Legacy Home Health Agency also enlisted listings management to ensure accurate information across platforms. Additionally, it became one of the first clients to leverage our SMS marketing feature. The team efficiently responds to reviews and inbound messages using the Thrive Local dashboard.
The Results
Within just one year, Legacy Home Health Agency saw substantial gains. Its review volume grew from 212 to 492, adding 280 new reviews. Along with this increase, the practice maintained an average rating of 4.7 stars, reflecting both the quality of care it provides and the effectiveness of Thrive Local’s online reputation management (ORM) strategy.
About the Client
Legacy Home Health Agency has proudly served South Texas families for more than 20 years, delivering compassionate, high-quality care guided by the mission of “Putting People First.” With a dedicated team of healthcare professionals and client service experts, the practice provides trusted home health, hospice and private duty care.
