Thrive Local’s AI Chatbot Software
Swift and Efficient Messaging for Real-Time Communication
Thrive Local’s AI Chatbot Software
Swift and Efficient Messaging for Real-Time Communication
Your potential customers expect instant answers and round-the-clock support. When those expectations aren’t met, it can often lead to frustration, customer dissatisfaction and, worst of all, lost sales.
With Thrive Local’s advanced web chat, no customer inquiry is left unanswered — even after office hours. Our online chat support software, powered by generative artificial intelligence (AI), ensures your business is always ready to assist.
Our web chat software combines cutting-edge chatbot AI with powerful live chat capabilities to deliver an unmatched customer experience. Even when your human support agents are offline, the AI chat bot is always available to provide real-time support when your customers need it.
Explore the capabilities of Thrive Local’s AI-powered chat software and discover the benefits of fast and efficient business communication.
What Is Web Chat?
Your 24/7 Sales Assistant
Gone are the days when customers patiently waited on hold, listening to elevator music. Today, they want answers — and they want them now.
Web chat is a smart chat feature integrated directly into your website, allowing customers to engage with your business effortlessly. This AI chatbot can handle routine questions and tasks, offering quick, personalized responses to common inquiries such as service availability, pricing, appointment schedule and more.
There are two types of web chats that businesses can utilize:
Live Chat
Live web chat refers to real-time, human-to-human communication on a business’s website or app. It allows customers to interact with a live support agent to answer nuanced questions or solve complex issues.
With the live chat web feature, you get:
- Real-time responses
- Direct human interaction
- Availability based on operating hours and staffing
- Ability to manage multiple chats simultaneously depending on the volume of inquiries and agent capacity
Web Chat
Web chat is a broader term that can involve live web chat with human agents but often also includes an automated AI chat bot that assists customers, especially outside of business hours.
With web chatbot software, you get:
- Faster, automated responses
- 24/7 availability
- Efficiency through AI chat bot
- Cost reduction
- Seamless handoff to live agents
- Scalability in managing as many inquiries as needed simultaneously
Thrive Local’s web chat software integrates both live chat and web chat features to meet diverse customer expectations and provide a seamless experience.
Make getting essential support quick and easy for your customers and prospects with our AI-powered online chat software.
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Thrive Local’s AI Chatbot Software Features
Powerful Capabilities To Keep Your Site Visitors Engaged
Customizable Chat Widget
Personalize your web site live chat experience to match your branding. You can adjust colors and fonts, create custom welcome messages, set specific trigger conditions and design multiple chat flows based on user behavior or time of day.
AI and Pre-Built Templates
Leverage AI chatbot and pre-built templates to handle common customer queries without manual intervention. Thrive Local’s chatbot AI technology can be easily trained to provide instant, accurate responses, making customer service faster and more reliable.
24/7 Availability
Your business never sleeps, and neither does your AI chatbot. Thrive Local’s chat software is available 24/7 to answer routine questions, book appointments or collect contact information. This availability helps you capture leads even outside business hours.
Resource Sharing
Quickly upload and distribute content that addresses customer needs directly within the web live chat window. From PDFs to product guides, Thrive Local’s live chat software makes sharing helpful resources with customers easy without leaving the conversation.
Team Collaboration
Easily assign conversations to specific team members, share notes and insights and maintain consistent communication across departments. Our chat bot software enables smooth handoffs between AI and human agents, ensuring the right person handles complex inquiries.
Reporting
Gain actionable insights with comprehensive live chat web reporting tools. Thrive Local’s chatbot software tracks chat volume, lead conversion rates and response times. You can also filter reports by user, location or type of inquiry to uncover trends and determine opportunities for improvement.
Knowledge Base Setup
Launch your chatbot AI support in minutes. Thrive Local’s chat bot software can analyze your website content, FAQs and support documentation to build a comprehensive knowledge foundation and ensure accurate and helpful responses.
GenAI Tools
Generate personalized, context-driven responses with the help of a GenAI writing assistant. The AI chatbot software can summarize long conversations, rephrase messages or craft new responses to maintain conversation flow.
Smart Inbox
Manage all your customer interactions from a Gen AI inbox and handle more inquiries more efficiently. You can organize conversations by type, location or time to ensure urgent matters receive immediate attention.
Thrive Local’s AI Chatbot Integration Process
Create a More Cohesive Support Journey for Every Customer
We make it easy for you to integrate and launch the online chat support software.
Here’s what you can expect:
Setup and Customization
Configure the web site live chat widget to match your brand’s look and feel. You can customize the web live chat’s interface, messaging and functionality for a fully branded, cohesive experience.
AI and Template Integration
Train your web live chat bot using content from your website and set up intelligent routing based on inquiry type or complexity. This process ensures the chat software is equipped to deliver relevant and accurate information.
Team Training
We ensure your team is equipped to make the most of the online chat software. We guide your team through managing the Gen AI inbox, transferring chats between AI and live agents and using templates for efficient responses.
Launch and Monitor
Once the live chat software setup, integration and training are complete, it’s time to go live. We offer ongoing support through regular updates and monitoring to address any areas needing attention.
Why Choose Thrive Local for Your Web Chat
Turn Conversations Into Conversions
Consumers are becoming more comfortable with live chat web technology. Not only do they prefer it, but they also expect it as a standard website feature.
Thrive Local’s chat bot software offers real-time and uninterrupted 24/7 customer support, allowing you to deliver the exceptional service that site visitors expect. Activate your online chat support software today and unlock these key advantages:
Reputation Management Experts
Thrive Local prides itself on having a team of experienced reputation management specialists with diverse industry expertise. We work closely with you to ensure every brand interaction contributes toward your stellar online reputation.
Comprehensive Solutions
In addition to our live chat software, we offer fully managed online reputation management services that aim to simplify workflows and improve your brand image. These include review generation, review monitoring, SMS marketing and survey campaign management.
Web Development Team
Our skilled web developers ensure our web chat software is fully integrated into your site with zero downtime. We also offer ongoing technical support and performance optimization to keep the chatbot software at optimal performance.
Easy Setup
Our web site live chat software can be deployed quickly without requiring extensive technical knowledge or resources. Our experts walk you through each step to ensure your live AI chatbot is operational and optimized for your specific needs.
Detailed Reports
Our online chat software allows you to generate detailed reports on key metrics such as chat volume and lead capture rates. You can even integrate these reports with Google Analytics and other platforms to better understand your customer engagement.
Two-Way SMS
Don’t let conversations end when customers leave your website. With Thrive Local’s two-way SMS feature, you can seamlessly transition from web chat to SMS to close more deals. This functionality ensures every lead is nurtured, even if prospects abandon the live web chat.
