A telecommunication service provider serving more than 14 locations in the U.S. partnered with Thrive Local to manage its review generation, review monitoring, review response and overall reputation management strategy.
To improve its review scores on Google Business Profile across various locations, we advised the client to offer a small incentive and designed a new SMS and email campaign with this incentive messaging. Thrive Local generated 1,500 new reviews within the first six months and 5,600 reviews in one year.
Over the last 3 years, our team has added more than 6,000 new reviews, a whopping 1,300% increase. The client currently has an average star rating of 4.6 – an increase of 2.6 stars.
+1,300%
New Reviews in the Last 3 Years
4.6
Average Star Rating
Project Overview
The company leadership team approached the Thrive Local team to increase the amount of 5-star reviews across locations in a short period. To make this possible, we launched a new SMS and email campaign with incentive messaging and sent the first messages in November 2021.
In the previous months, the company had only 172 reviews and an average of 2 out of 5 stars. Our efforts have dramatically increased the client’s positive reviews and star ratings within only 4 months of implementing the new strategy.
Thrive Local also prepares weekly reports with a list of all the customers who should receive the incentive. This allows the client to credit the customers within 7-10 days. In addition, our reputation managers have fully automated the email and SMS request process to eliminate any manual work. This fully managed service saves the client dozens of hours of sending review requests, monitoring and reporting.
From the Client
“As a newer operator in the area, the team at Thrive Local really helped us increase our overall reviews. Most reviews were great, so it helped build up our score and gave us credibility in the markets.”
– Client
About the Client
This telecommunication company is one of the largest and leading providers of fiber-based internet, voice and video services to residential and commercial customers in the U.S. The firm started operating in 2014 and continues to expand its locations to serve more customers needing a high-speed internet connection.
