A popular multi-location restaurant approached Thrive Local in October 2018, and since then our online review tool has helped the enterprise generate more than 15,000 new reviews. That’s a 20% increase in total online reviews in just five months!
Thrive Local provided enterprise-level solutions that streamlined the review request process daily via automated emails. We’ve added hundreds of 5-star reviews and increased loyalty program sign-ups by over 2,000 individuals, strengthening the lifetime value of its customers.
+15,000
New Reviews
+20%
New Reviews in 5 Months
Project Overview
This multi-location Mexican food restaurant came to Thrive Local needing an enterprise-level solution to gather and manage new reviews. It prioritized improving customer service outcomes and the lifetime value of its customers.
Thrive Local provided an automated integration with the client’s corporate database, which sends review requests by email daily. We’ve also provided custom reporting for each franchise and for the corporate level.
About the Client
Over the past 30 years, this national Mexican restaurant chain has opened 35 restaurants in 10 states. It is known for its margaritas, fajitas, guacamole and other Tex-Mex favorites.
