Family First ER needed to improve its review generation strategy to establish a positive brand image and drive more patients to its healthcare facility. Before partnering with Thrive Local, the client only had 5 reviews, which prevented it from increasing patient interactions online.
We launched strategic, fully automated email and SMS review request campaigns to reach ER patients at an optimal time and increase their chances of leaving positive reviews for the client. Our Thrive Local team’s efforts resulted in 485 new positive reviews with an average 4.9-star rating.
+485
New Positive Reviews
4.9
Average Star Rating
Project Overview
Our reputation management team launched email and SMS review requests to ER patients within one business day of the appointment to help the client generate more positive reviews and build a strong brand reputation.
Since taking over its review generation campaign in April 2021, we’ve generated a 4.9-star rating at Google and a 4.5-star rating at Facebook.
We also send monthly reports and assist the client with its review response strategy to create a favorable brand image. The Family First ER team uses the Thrive Local dashboard to streamline the review monitoring and response process across platforms.
About the Client
Family First ER is an established provider of emergency services in Baytown, TX. It combines decades of experience and expertise to offer a full range of diagnostic testing, emergency, pediatrics and trauma services.
