Excalibur Homes reached out to Thrive Local in late October 2020 with an average Google star rating of 3.3. In its first six months with Thrive Local, we have crafted personalized responses to more than 90 new reviews on Google and helped increase the business’s Google rating from 3.3 to 3.9 stars.
Since partnering with Thrive Local, the client’s star rating has grown to 4.2 out of 5 and has added over 5,000 reviews – an increase of 1,120%!
+1,120%
New Google Reviews
4.2
Average Star Rating
Project Overview
Excalibur Homes came to Thrive Local seeking a streamlined solution that would handle both the request for client reviews and responding to reviews from the residents and property owners partnered with the company.
By integrating Thrive Local’s review generation and review response services, we took over full management of Excalibur Homes’ online review presence. With knowledge of the wealth of resident and property owner review opportunities available, Thrive Local was excited to take on the project of making Excalibur Homes’ online reputation reflect the high caliber of residential services it provides.
THE RESULTS
Excalibur Homes partnered with Thrive Local in late October 2020. At that time, the business had an average Google star rating of 3.3 stars, and negative feedback largely went unchecked.
Thrive Local assigned a review response writer to Excalibur Homes’ account to evaluate new reviews daily and craft a tailored response to each one, written in the company’s unique brand voice. These personalized review responses contributed to earning the company over 90 new reviews on Google in just six months and increased its Google rating from 3.3 to 3.9 stars – and the number is still climbing. Additionally, Thrive Local quickly escalated any negative reviews to Excalibur Homes’ customer support team when necessary.
About the Client
Excalibur Homes offers both leasing and property ownership opportunities to residents and real estate investors in the Atlanta, Georgia, metropolitan area. The company manages more than 2,200 homes and has been in business since 1985. During this time, it has received several awards for excellent service and is actively involved in multiple national and local associations for residential property management.
