In a Forbes article, contributor Jia Wertz talks about the top trends that will redefine retail. She shares that the new generation of customers “shop with their emotions instead of their wallets” and explains how a strong brand image is key to showcasing a culture that matches your target audience’s ever-changing values. In essence, your brand identity and communications must resonate with your online community to keep them engaged.
This is directly related to the findings of a Trustpilot survey where 83% of Gen Zers said they would recommend people not to purchase from a brand with a bad reputation.
To ensure your brand is represented well online, you need a reputation management strategy for retail companies. This involves increasing the quantity and quality of your online reviews.
According to a Trustpilot survey of 1,700 online shoppers, online reputation is the number one way to improve customer trust. More than 93% said they read reviews before buying online from an unfamiliar company. Your website is a valuable sales asset, but even without it, quality customer feedback can speak to your products’ quality. As technology and the eCommerce space continue to change the retail industry, your online persona is more crucial than ever before.
Thrive Internet Marketing Agency crafts a custom strategy to improve your online brand presence through reputation management for retail companies. Contact us today to find out how we help you win more customers through a solid reputation management strategy.
Reputation Management for Retail Companies
Gain Brand Loyalty and Improve Your Customer Service
Studies show that 62% of online shoppers perform a search for a company they’re not familiar with – and a large number will turn away if they see negative reviews on the first page of the search results. In the highly competitive retail industry, you need to ensure your customers consider and eventually purchase from your brand by putting your best foot forward. This can be achieved through a sales-centric approach to reputation management for retail companies.
Reap the benefits of a targeted review acquisition strategy and showcase your happy customers with Thrive’s software and services:
Reputation Management Software
We know that your customer database is more extensive than most and we’re confident our retail companies reputation management tool is right for you. Our retail companies reputation management software accommodates large volumes of review requests at no extra cost. Start a free trial today and view all your review acquisition activities on a single dashboard.
Review Monitoring Services
With your customers’ sheer volume, it can be challenging to keep track of your customer feedback, given the many platforms available to do so. At Thrive, monitoring your brand mentions and the conversations surrounding your brand is essential to our retail companies online reputation management success. We use this social listening to improve your business.
Review Generation Services
Our retail companies reputation management software enables you to send email and SMS campaigns for any purpose. We craft your retail companies reputation management strategy according to the multi-channel customer experience your audience expects. With Thrive, you get creative with how you reach out to your customers while improving your brand image.
White Label Service
We reach out to white label partners such as digital marketing companies to extend our retail companies online reputation management services to a broader audience. Our reputation managers increase your clients’ review ratings and improve search engine rankings in the process. At Thrive, we provide brandable reports on our review acquisition activities.
Review Widget
Maximize your website as a sales asset by showcasing your positive brand image on the homepage. We install a review widget that aggregates your review ratings and showcases your customer testimonials. This is a valuable retail companies reputation management tool that leaves a great impression on your site visitors and encourages them to engage.
Online Reputation Repair Services
We craft a custom strategy to highlight your positive feedback and eliminate invalid reviews to address low review ratings or continuous negative feedback. At Thrive, we proactively increase your five-star ratings to boost your brand image. Our reputation managers perform a review audit to determine our best approach to reputation management for retail companies.
Retail Companies Review Response Service
Connect With Customers and Impress Your Online Audience
According to a survey by BrightLocal, among consumers that read reviews, 97% will read businesses’ responses. Our retail companies online reputation management services include humanized review responses to your customer feedback. Our reputation managers aim to showcase your brand in the best light and a large part of it is forming appropriate responses with the right tone of voice and messaging.
In the fast-paced world of retail, there is much power in making your customer experience more human. As we connect and respond to positive and negative feedback, we let your online audience feel heard and valued. We open up opportunities to turn negative feedback around and improve your trust ratings through reputation management for retail companies.
Why Choose Thrive for Retail Companies Reputation Management
Increase Your Star Rating and Boost Your Sales
One-Day Setup
At Thrive, we make it easy to get you started on increasing your average review rating and showcasing your exceptional brand image. We set up our retail companies reputation management software entirely according to your needs. Sign up for a free trial and see how our retail companies online reputation management tool drives positive results for your business.
Done-For-You Services
We get started in one day and with one step. Tell us who to contact and we do the rest. Our reputation managers save you time and resources by enabling you to focus on your core business while we work on your retail companies online reputation management. Schedule a consultation to learn how you benefit from our fully managed software.
Unlimited Email and SMS Campaigns
Never worry about a limit on the number of email and SMS requests you can send. We manage your review requests through drip campaigns to avoid fatiguing your customers. We understand that your industry calls for high volumes of online and offline communication and we make our retail companies reputation management tool work for you.
All-Around Expertise
Our reputation managers are experienced in the best practices in search engine optimization (SEO) and use your online reviews to improve your ranking on search engine results pages (SERPs). Our reputation management for retail companies ties into your digital marketing initiatives to cover all bases in creating a robust online presence for your business.
Personalized Messages
Your clients are part of the 63% of consumers who expect personalization as a standard of service. Our retail companies reputation management software lets you connect with your customers better through custom messaging. Thrive complements your customer relationship management (CRM) system by keeping a record of opens and clicks on your review requests.
Franchise Friendly
We customize a retail company reputation management strategy to suit the needs of your multi-location business. We provide enterprise-level support through localized reputation management techniques, multi-language campaigns and location-specific strategies. At Thrive, we provide in-depth monthly reports on all review acquisition activities for every locale.
