With top-of-the-line equipment, certified fitness trainers and a stunning interior, your gym is set up for success. However, you probably share the same challenge as other gym owners – standing out from your competitors and getting more potential customers to take notice.
The solution is to focus on your customer experience (CX). More than two-thirds of marketers say they compete with other brands mostly based on customer service. The same is true for fitness centers. Modern gyms take it a step further by creating the best possible member experience.
Fitness today is no longer just physical activity but more about how people feel about themselves. This entails offering sincere support and building a genuine relationship with your clients.
Reassessing the member experience you offer is necessary to succeed. You need a way to evaluate your current CX position, proactively improve your brand reputation and let more people know about it. Fitness center reputation management is how you go about getting this right!
At Thrive Internet Marketing Agency, we have a reputation management tool that facilitates a system of collecting, improving and showcasing your customer review ratings. Through this, you can receive the necessary feedback to improve your member experience and increase your average score on online review sites.
Gym memberships are long-term commitments and the fitness industry is steadily growing. To ride this growth, you need a robust reputation management system for gyms to stand out and gain more customers’ trust and loyalty.
Thrive offers expert online reputation management for gyms to bring in more leads and grow your brand. Contact us today to reap the benefits of a customized reputation management strategy.
Reputation Management for Gym
Improve Client Retention and Increase Your Sales
A cornerstone of CX is personalized communication which is central to online reputation management for gyms. This means receiving emails and texts in their name, special offers and uniquely crafted messages such as congratulatory messages and workout reminders. Through our gym online reputation management services, you encapsulate the experience you provide with a positive brand image.
They need to know that you have the personalized member experience they’re looking for and find the social proof they need from real, authentic feedback. We make their commitment to your establishment and brand easier by increasing the quantity and quality of your reviews through our reputation management software and services.
Reputation Management Software
Get an instant glimpse of your fitness center reputation management initiatives through a custom dashboard. Our reputation management software tracks your email and SMS campaigns to measure the effectiveness of your messaging and make improvements in your review acquisition strategy. Start a free trial today!
Review Monitoring Services
Research shows that 68% of people like when brands join conversations and we ensure you benefit from this. Our reputation management tool lets you monitor all communications and become involved in an advantageous way. By staying on top of brand mentions and feedback across multiple review sites, you gain valuable insight that can help you delight your customers and turn any negative feedback into positive customer engagement.
Review Generation Services
We create a live landing page designed to encourage positive reviews from customers. Give your members easy access to this through a dedicated tablet, strategically located near your reception area. Our reputation management software for gyms complements your customer relationship management (CRM) strategy by enabling you to craft thoughtful and targeted messages while incorporating your requests for reviews.
White Label Service
Our reputation management software generates customized and brandable reports on your review acquisition and brand perception results. As digital marketers, you know that ORM has an impact on brand perception and search engine optimization (SEO). We offer white label services to enable your agency to provide the benefits of ORM to your clients.
Review Widget
We strengthen your website by installing a customizable review widget to boost your ORM activities. This gym reputation management tool showcases a high aggregate review rating for your potential signups and instills trust in your site visitors. We make it easy for your customers to leave a good review and improve the results of your gym online reputation management strategy.
Online Reputation Repair Services
We save you from a low average rating and strings of negative feedback through specialized fitness center reputation management and repair. We conduct a strengths, weakness, opportunities and threats (SWOT) analysis to determine the best approach to repair your brand image. We regain your brand control by proactively increasing good reviews and addressing negative feedback.
Gym Review Response Service
Impress Your Clients With Genuine Online Communication
According to Walker, an experience management services firm, customer experience will overtake price and product as the key brand differentiator. It’s crucial to present your value and communicate it thoroughly to stay ahead of the competition. With a reputation management strategy in place, you let your target audience know of your above-average member experience and stay connected with your online community.
Part of our reputation management services is providing authentic and human responses to your online feedback. We work with you to develop the ideal voice and tone to show gratitude to your supporters. Our reputation managers politely respond to negative feedback and take opportunities to resolve issues when possible.
Harvard Business Review notes that acquiring a new customer is five to 25 times more expensive than retaining an existing one. Trust that our gym online reputation management will help keep your members happy.
Why Choose Thrive for Gym Reputation Management
Get More Positive Reviews and Build Better Relationships
One-Step Setup
Get started driving positive results from online reputation management for gyms in just one day. All you need to do is send us your contact list and leave it to our reputation managers to craft the review acquisition strategy for you. Sign up for a free trial with no contract, no upcharges and no cancellation issues.
Full Management
While other ORM software companies leave it up to you, we’re proud to offer done-for-you services to help you focus on your core business. We fully manage your gym online reputation management tool and provide outstanding customer service. Schedule a consultation and let our reputation managers tell you how to improve your brand image today.
Personalized Messages
Your clients are part of the 63% of consumers who expect personalization as a standard of service. With our reputation management tool for gyms, you can send unlimited email and SMS communications tailored to their names and needs. Thrive can complement your customer relationship management (CRM) software or serve as an alternative.
All-Around Expertise
Our fitness center reputation management team has a deep understanding of web design and SEO principles to craft a holistic approach to improve your brand perception. We are always updated on review acquisition guidelines from Google and other online review sites. We are data-driven and continuously find ways to improve our approach to online reputation management for gyms.
Quick Service
Respond to your customer feedback even on weekends and holidays. Thrive is your reliable partner in staying active and communicating online to maintain the most positive brand image. We are always available by phone and email for your questions and requests – no long waits and complicated support tickets.
Multi-Location Support
We localize all of our online reputation management services and build a central message for your franchise. Thrive provides enterprise-level solutions – customized and optimized strategies for every locale. We conduct location-specific audience analysis and ORM audits to build your overall brand image effectively.
