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Is Your Online Reputation hurting your business?

Businesses and brands that only receive one or two stars on websites like Yelp or Google risk losing 86% of their prospects

Online reputation management is an area of digital marketing that should be taken seriously. Unfortunately, all it takes is one dissatisfied customer to negatively impact your brand’s online reputation.

Managing your Online Reputation is Important

consumers looking at online reviews

A good online reputation can improve your bottom line.

  • Nearly 95% of shoppers read online reviews before making a purchase - Spiegel Research Center
  • 72% of customers don't take action until they have read reviews - Testimonial Engine
  • Given two products with similar ratings, consumers are more likely to buy the product with more reviews. -Bazaarvoice

The process of getting (and responding to) reviews is crucial.

  • Up to 80% of reviews originate from follow-up emails urging shoppers to review their purchases - Power Reviews 
  • Brands can expect their average star rating to increase after emailing buyers a direct link to submit reviews - Spiegel Research Center
  • 41% of consumers say that brands replying to reviews makes them believe the company really cares about their customers - Bazaarvoice
online reputation
bad reviews online

Even bad reviews can have a positive impact.

  • 82% of shoppers read negative reviews to help them make a choice - Power Reviews
  • 92% of consumers have difficulties or hesitations purchasing an item with no reviews - Fan and Fuel
  • 95% of consumers get suspicious of fake reviews if there are no bad scores - Revoo 

What does your online reputation look like?

If you are curious or concerned about what your business or brand’s online reputation looks like, find out by performing this free online reputation scan:

Create a Positive Online Reputation with Thrive

If you own, operate or manage a business, then you’ve likely received a negative review from a dissatisfied customer. Even the most reputable businesses have experienced a dissatisfied customer from time to time.

Although it might be easy for successful businesses to shrug this off, they are often surprised to discover just how damaging the negative review of even one customer can be to their online reputation.

If you have received a negative review online, whether it was legitimate or a scam, this can be frustrating, worrisome, and you may even feel violated and/or powerless.

However, by using online reputation management software, you can improve your average ratings on review websites across the web.

Here are some ways Thrive Internet Marketing Agency can help with online reputation management:

  • Online Reputation Repair: Our team of in-house online reputation marketing experts can help repair and mitigate damage from negative reviews by looking into where they came from and coming up with a plan to fix them.
  • Online Reputation Monitoring:  Thrive will work on your behalf with our experts at Rize Reviews to set up a program to monitor and alert you about new reviews, whether positive or negative, so you always know where your online reputation stands.
  • Online Review Management: Our team also builds and implements an automated process and system to help drive new, positive reviews. Our systems are honest and truthful; we do not believe in paid reviews.
  • Reputation Management Software: Online reputation marketing involves promoting positive and desirable content and also controlling the content and information accessible to the online community. Promoting desirable content allows your business to control and position yourselves as clear market leaders.

Thrive is an Online Reputation Management Company that Delivers Results

At Thrive, we are dedicated and committed to helping businesses build brand awareness and credibility through encouraging positive reviews, and also to restoring their brand names.

Your business’ online reputation is important, so make sure you are working with an online reputation management firm that is committed to making a difference. Contact us today to learn more.

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Thrive Internet Marketing Agency is rated 4.9 out of 5 based on 91 reviews from around the Web.
     
We started out with thrive over 4 yrs ago. My company is Called J&B Electric. My company has grown every year. I love these guys. We started out on page 34 on Google. Now we are on the third position. Jacob, our rep is great. We love him. Hes like family. were not just another customer. He takes time to figure out solutions. Over the years we have gotten over many obstacles. Jacob is always fighting for us. These guys just dong throw you in the Lions den and take your money, they work for you. What I love about Thrive is there Christian's. That's important to me and my wife. she would be the B in tha J. I will say this team is awesome! I'm glad to be part of this team. We've had other marketing agency's that didn't take the time and just took our money. These guys at Thrive are different. They are for sure a 5 star class act. Jimmy J&B electric.
01/16/2019
Jimmy Humphus
     
Levitt Pavilion has worked with Thrive through two website redesigns, and the results of both have been awesome! Great team of people. Very responsive to our needs and goals and there to support us at very turn!
04/13/2018
Cathy O'Neal
     
So happy we made the decision to use Thrive for our marketing needs, our agent Amber is amazing and I feel like we hit the jackpot when we got assigned to her! Looking forward to years to come of working with Thrive
04/13/2018
Jenn Lovett
     
03/30/2018
Amber Ooley
     
03/29/2018
Varun Vishwa
     
Great company and team of people to work with! We were very satisfied!
03/18/2018
Latrice Kay
     
Thrive is great to work with - always available, eager to please, and professional in every regard. Thrive excelled in all areas. They were completely professional and knowledgeable. Thrive were great at meeting our demands and answering all of our questions.
12/20/2017
Jason Cox
     
I would highly recommend working with Thrive Agency to anyone. I have known and worked with Thrive for many, many years and they are definitely the top of the line for the work they do. They are smart and very dedicated to doing the best work, but more importantly, they care about people. Thank you Thrive, keep up the good work!
10/24/2017
Jennifer 'Hoffhines' Smith
     
Love the team at Thrive. They are hardworking, professional and full of integrity. Highly recommend working with them!
08/10/2017
Gary Stidham
     
Thrive is an incredible option for your internet marketing needs!
08/06/2017
Matthew McCarroll
     
Matt Bowman, Cody Owens and thrive team have been awesome. They helped my family set up an interactive website to share with others regarding our adventures. They have been professional and outstanding. They have always been willing to work with us no matter the distance. We have been with them for over 8 years now! If you want good, quality and timely service give them a call!
08/02/2017
Sada Joyce Herrera
     
I've known Matt Bowman for 10+years. He's an outstanding business leader, full of integrity and just a really good guy. I'd recommend his company to any business looking to grow its website.
08/01/2017
Brigitte Meeks
     
Love Thrive and Thrive's people stand for!! I've been around Matt Bowman and a number of Thrive's crew and I would recommend them any time!! They will make your business goals their priority and help you achieve them. The folks at thrive are the best at what they do. I appreciate what they stand for, their work ethics and their professionalism! If you want to grow your business and stay relevant, contact them!
07/29/2017
CF Alkhayer
     
07/29/2017
Charlie Pannell
     
Matt Bowman has the upmost integrity, he conducts his business with honesty and professionalism that is unmatched in today's business world.
07/29/2017
Daniel Steinshouer
     
Longhorn Investments used Thrive to design our site and will continue using them to assist with email marketing and social media. Our experience has been outstanding. They ultimately produced a fantastic site that we are very proud of in a very timely manner. In addition, the communication has been really impressive. Nothing is perfect, but Thrive always problem solves quickly and makes us feel like a priority. Overall quality experience and highly recommended.
07/12/2017
Jon Shipley
     
Thrive has been a pleasure to work both creating my website and driving new leads to my small business through SEO. My SEO specialist, Alan Muther, has done a great job of learning about my business and tailoring the SEO to bring me the right leads.
06/19/2017
Kevin Deaton
     
We have been with Thrive for 1 1/2 years and couldn't be happier! Jacob has been the absolute best to work with, helping us every step of the way! They have designed our website as well as handling all of our SEO advertising. Anytime there has been a question or issue, it was handled immediately and with such great integrity and patience. Everything was explained every step of the way and whenever we have asked for a meeting with Matt, he has always dropped everything to meet with us. We have never felt like a dollar sign or just another client, we have felt more like friends. Trust me, you will not regret using Thrive!
06/16/2017
Beth Carpenter Humphus
     
Thrive designed a site for us a few years ago and just took our redesigned site live today. I can't say enough good about the team who worked on this for us. They listened to us, took the vision we had and made it a reality.Thank you, Thrive, for the excellence you deliver!
04/14/2017
Becky Powers
     
My experience of many years with Matt and the other wizards at Thrive almost spans their entire existence. Without fail, they have been professional, prompt, precise and patient (with an old guy who still relies on 3x5 cards for memory). Their work for me has always been on target and on time. My publishing activity is a labor of love and patriotism since revenue is not involved but if I had the resources, I don't doubt they could make me rich and famous. My "go to guy", Peter, is one of the most cost and time effective people I have ever worked with and the whole team is great. I re-read this report and it sounds like I am related-I am not, just enthusiastic about folks today who are real pros. Bill Low, Editor
12/20/2016
Bill Low