Monarch Plastic Surgery, a trusted name in cosmetic and reconstructive surgery, partnered with Thrive Local to strengthen its reputation and generate more reviews across multiple practice locations.
Since implementing Thrive Local’s review generation campaigns and later adopting QR codes for in-office requests, Monarch Plastic Surgery has achieved substantial growth in review volume and patient engagement while maintaining a stellar 4.9 average star rating.
4.9
Average Star Rating
+146
5-Star Reviews (Leawood)
+73
5-Star Reviews (Kansas City)
Project Overview
Thrive Local implemented a tailored review generation strategy for Monarch Plastic Surgery, starting with automated email and SMS campaigns. To further maximize patient engagement, Thrive Local set up an API integration with the practice’s medical software to trigger review requests seamlessly.
Over time, MonarchPlastic Surgery shifted its approach and adopted Thrive Local’s QR code solution, allowing staff to request reviews face-to-face in the office. This personal, hands-on method proved highly effective for the practice’s patient base.
Beyond review generation, Thrive Local also handles ongoing listings management and optimization across all major platforms.
The Results
Since partnering with Thrive Local, Monarch Plastic Surgery has seen steady improvements in review volume and overall online reputation. The combination of review campaigns, QR code in-office requests and consistent reporting has helped the practice build a stronger, more reliable presence across multiple practices.
Before (Leawood):
After (Leawood):
Before (Kansas City):
After (Kansas City):
About the Client
Monarch Plastic Surgery offers advanced cosmetic, reconstructive and aesthetic treatments in Kansas City and Leawood. The practice’s highly skilled team of surgeons, nurses and aestheticians delivers natural-looking results with a personalized, holistic approach to patient care.
